The System that Couldn't Deliver (Lenox Case Study)

BACKGROUND OF THE STUDYThree years ago, Diana Sullivan, was recruited by Lenox from a major contender to take hold of going as its Chief data policeman. Sullivan, a 20-year veteran discipline systems executive, knew going into this job that computers had neer been one of Lenoxs strengths. James Bennett, Lenox?s Chief Executive Officer told Sullivan that they simply need a tool that would stand by their agents provide fast and reliable study needed to boney a sale. After years of strenuous work, Sullivan thought she had through with(p) her job well by delivering Lifexpress on time and on budget. Lifexpress is a sophisticated computer-aided system that enabled Lenoxs 10,000-plus agents to do everything from establishing a prospects fiscal profile, to selecting the most appropriate products from the associations myriad policies and generating plainly the paperwork needed to scrawny a sale. Lifexpress, even, wasnt boosting sales productivity as much as management had exp ected. Two of Lenoxs competitors had launched similar systems and atomic number 18 already running ahead of them. Sullivan?s Boss, Chief monetary Officer Clay Fontana seems to be blaming Sullivan for the problem. Bennett appeared to correspond with Fontana. They believe that since Lifexpress is Sullivan?s ?system? then she should be accountable not exactly for its creation and implementation but for realizing the business goals that goes with it as well.

however Sullivan believes that had already taken what the necessary steps to bring the troupe up to speed. STATEMENT OF THE PROBLEMHow can information techno logy projects function Lenox achieve its bu! siness goals?OBJECTIVES1.To describe the company?s place towards information technology2.To determine how Lenox can achieve radical minutes improvements through the use of information technologyTHEORETICAL FRAMEWORK?Decisions on investments in IT are both critical and contentious. With a thorough background signal of a company?s strategic context, managers can let on business and IT maxims that can help determine the IT... If you hope to get a full essay, order it on our website: OrderCustomPaper.com

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