Umpqa Bank

Umpqua marge|
Marketing
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Allison Fey1/10/2012
Unit 4 AssignmentProfessor David Butler|
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acculturation, social, personal, and mental characteristics play a major role in the authority a consumer makes purchases. Companies may not be able to construe these factors, but they must make decisions with these factors in mind (Armstrong & adenylic acid; Kotler, 2010). The cultural characteristics are made up of burnish, subculture, and social class. Culture is the set of values, ideas, complimentss, and behaviors that are learned by family and society. Each culture is broken down into subcultures and then into distinct social classes. Umpqua bevel has a Cultural Enhancement Team that is designed to commission on the over altogether mission and culture of the bank (Koblenz, 2011). Umpqua Bank is al vogues changing to make sure the client is their master(a) focus. They are always trying to find out the needfully of their customers, so that they can better serve them. A customers family, their friends, social roles, and status in the community as well affect their purchasing behavior. Umpqua Bank holds community get-togethers, WII bowling tournaments, and unacquainted(p) lattes which gets people in their doors. The word of mouth keeps customers coming in (Hartman, 2011).



The personal characteristics refer to the customers age and their life-cycle stage, their occupation, economical situation, their lifestyle, personality, and their way of thinking of themselves (Armstrong & Kotler, 2010). This company provides many different things to their customers. They continually research the necessarily of their customers to make sure that their needs are met to their expectations. The psychological characteristics refer to the customers motivation, the way they see things, learning, and the attitudes, and beliefs (Armstrong & Kotler, 2010). Umpqua Bank treats each of their customers as individuals, which makes them want to do repeat business there. They strive to keep all customers and their...If you want to get a full essay, order it on our website: Ordercustompaper.com



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