Mangement Problem

Each of the 10 major issues of Les Recontres de Futur are of equal importance for the future of the firm. Some of these elements, however, are far more controversial than others, for example the reengineering of that the firms conducts its business. Other issues tend to be sources of issues in their personal correct unless they're fully explained towards the firm's employees and unless the firm's employees are trained to efficiently implement them. A case in factor inside this context is employee empowerment.

At the time of this case, late-1993 or early-1994, Novotel management thought how the business was generating great progress in relation to Les Recontres de Futur. Management thought that the firm's main concern at this time was to assure how the momentum generated by Les Recontres de Futur was maintained at the firm. Top management at Novotel, however, had identified some thing that had yet to become imparted towards firm's employees. Top management had identified that Les Recontres de Futur did not represent a one-time transform to prepare Novotel to purpose competitively inside a changing environment. Rather, top management recognized that Novo

 

The answer for was to "change the culture" by reorganizing to assist reengineered processes (Moad, 1993). For example, TI reorganized into "centers of excellence. Instead of focusing on supporting one functional department or specializing in a single technology or platform, these centers now do reengineering on the project-by-project basis. TI also invested heavily in training for workers" (Moad, 1993, p. 25).

Technological advances in data and communication will cause hotels to build dramatic changes during the way they serve and physically accommodate guests. 1 prediction is that interactive computing and multi-media devices will be as commonplace in hotel rooms of the future as present-day remote manage televisions and touch-tone telephones. Guests will want the option of avoiding interaction with hotel support and clerical personnel by utilizing these devices?no additional waiting in line to verify in or out of your hotel room, no delay even though waiting for your hotel operator or some other assistance clerk to answer the telephone to schedule your wake-up call, consume your room support order, or book your restaurant reservation, no must call for far more towels, or to order a shoe shine or dirty laundry pick-up. Rather, the guest can do all of this by touching a few icons on the television screen.

An business need to pick a BPR process when only "radical change" will do (Hyde, 1995, p. 56). You'll find other alter management techniques that can be employed to obtain reorganization or incremental improvement. It's only as soon as major innovation and radical redesign are required that reengineering stands out as the proper choice. Re-engineering also requires rethinking the level of innovation required for organization-wide culture adjust and realignment with the organization infrastructure (Hyde, 1995).

The experience of Texas instruments (TI) is relevant to the issue confronting Novotel in spite on the simple fact that the 2.

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